Reduce cost and extend the life and value of you JD Edwards WorldSoftware applications. We will understand your business environment and ensure that you always get a fast, high quality and consistent level of support to your users.

Lifeline is ideal if you already have a skilled help desk supporting your JD Edwards users or a system that requires only occasional support. The service will complement your existing in-house team and give them access to expert application and technical support.

Key benefits

• Great value for money, starting at £27 per user / per month
• Extra backup for your existing support teams and users
• Seamless integration with your in-house team so that support is delivered without disruption to users
• Built in business continuity gives you peace of mind that support can continue to be delivered in the event of an emergency
• Named expert resources in your time zone, talking your language
• Credit guaranteed Service Level Agreement (SLA)

The Lifeline service is available both on subscription or a ‘Pay-as-you-Go’ model.  It is great for JD Edwards users who may have stopped paying Oracle maintenance but still need to have the JD Edwards applications and technology supported effectively.